Question 1

A bag manufacturing company had suffered financial losses due to overestimation of demand, which led to overproduction. Which of the following software can help the company prevent such situations in the future?
A) sales force optimization software
B) supply chain planning software
C) manufacturing execution system
D) customer relationship management software

Accepted Answer

Supply chain planning software can help the company to better predict future demand by analyzing sales data, market trends, and other relevant factors. This can help prevent overproduction and reduce financial losses. Sales force optimization software is focused on improving the efficiency and effectiveness of the sales team, customer relationship management software is focused on managing customer interactions and relationships, and manufacturing execution system is focused on managing the manufacturing process in real-time. While these may be useful tools for the company, they may not directly address the issue of overproduction and demand estimation.

Question 2

________ are attached to packages or crates and can transmit data as they pass by readers at seaports, railway stations, or warehouses.
A) RFID chips
B) Wireless scanners
C) GPS devices
D) EDI systems

Accepted Answer

RFID chips are specifically designed for tracking and identifying objects, such as packages or crates, in various industries. They can transmit data through radio frequency as they pass by readers, making them a reliable technology for supply chain management. Wireless scanners and GPS devices are not specifically designed for tracking packages or crates, while EDI systems are used for exchanging business documents electronically and not for physical tracking.

Question 3

________ help commercial shippers to read the barcodes on packages during transit and upload tracking number, date, time, and place to servers.
A) RFID chips
B) Wireless scanners
C) GPS devices
D) EDI systems

Accepted Answer

Wireless scanners would be the best choice to help read barcodes on packages during transit and upload tracking information to servers. RFID chips could also be an option, but they are more expensive and would require each package to have a chip attached. GPS devices and EDI systems would not be directly helpful for barcode scanning and tracking.

Question 4

Which of the following supply chain management software is used to manage and optimize inventories, space allocation, shipments, and cross-docking?
A) supply chain planning software
B) transportation management software
C) warehouse management software
D) global trade management software

Accepted Answer

Warehouse management software is specifically designed to manage and optimize inventories, space allocation, shipments, and cross-docking in a warehouse setting. Supply chain planning software is used to forecast demand and plan production, while transportation management software is used to manage and optimize transportation routes and modes. Global trade management software is used to manage international trade compliance and documentation.

Question 5

Which of the following software is used to ensure compliance for cross-border transactions for importers and exporters?
A) warehouse management software
B) supply chain planning software
C) global trade management software
D) manufacturing execution system

Accepted Answer

Global trade management software is specifically designed to ensure compliance for cross-border transactions for importers and exporters by automating and streamlining global trade processes and ensuring adherence to trade regulations, including import and export laws, trade agreements, and trade sanctions. Warehouse management software is focused on managing and optimizing warehouse operations, supply chain planning software is focused on optimizing supply chain processes, and manufacturing execution system is focused on managing and optimizing shop floor operations.

Question 6

The bullwhip effect can be reduced if ________.
A) suppliers occasionally receive faxed purchase orders from the retailer
B) suppliers are provided with warehouse management software
C) suppliers have real-time access to up-to-date retail sales data
D) suppliers are provided with global trade management software

Accepted Answer

The bullwhip effect occurs when there is a lack of visibility and communication in the supply chain, causing each member to overestimate demand and order more inventory than needed. Therefore, by providing real-time access to up-to-date retail sales data, suppliers can better anticipate demand and adjust their production accordingly, which reduces the bullwhip effect. The other choices may have some benefits but do not directly address the root cause of the bullwhip effect.

Question 7

A disadvantage of electronic data interchange (EDI) is that it ________.
A) increases the time required for a product to reach the end customer
B) fails to build trust among the partners in a supply chain
C) tends to lock partners into their relationship
D) is not always reliable and may result in wastage of goods

Accepted Answer

Electronic data interchange tends to lock partners into their relationship because once a company invests heavily in infrastructure and software to support EDI, switching to another technology becomes difficult and expensive. This reduces the flexibility of the supply chain partners to change partners or adapt to new business models.

Question 8

An advantage of electronic data interchange (EDI) is that it ________.
A) does not rely on any proprietary software
B) takes very little time to be set up in a company
C) enables a company to easily switch partners when required
D) improves supply chain performance

Accepted Answer

Electronic data interchange (EDI) improves supply chain performance by streamlining and automating the exchange of business documents between trading partners, leading to reduced errors, improved efficiency, and faster processing times. EDI also eliminates the need for paper-based documentation, reducing costs and contributing to a more sustainable business model.

Question 9

Which of the following is true regarding customer retention?
A) Research has proved that existing customers tend to be less profitable than new customers.
B) The only accurate metric that calculates customer retention is the number of repeat customers.
C) A retention strategy increases the number of loyal customers, but provides no return on investment.
D) Attracting new customers is often more difficult and expensive than retaining existing ones.

Accepted Answer

It is often more difficult and expensive for a company to attract new customers than it is to retain existing ones. Therefore, customer retention can be crucial for a business's success and profitability. Option A is incorrect as existing customers are often more profitable than new customers due to their continued business and loyalty. Option B is incorrect as there are various metrics used for calculating customer retention. Option C is incorrect as a retention strategy can provide a return on investment through increased customer loyalty and repeat business.

Question 10

An electronic bridge between partner companies in a supply chain that is used to transmit real-time information about orders, inventories, invoices, and other data is called ________.
A) electronic market
B) financial network
C) expense and cost recovery system
D) electronic data interchange

Accepted Answer

Electronic Data Interchange (EDI) is a technology that allows the electronic transfer of data between two or more organizations. This technology is commonly used in supply chain management to transmit real-time information about orders, inventories, invoices, and other data between partner companies. Options A, B, and C do not accurately describe the specific electronic bridge used in supply chain management.

Question 11

________ encompasses the strategies, processes, and information systems that an organization uses to build and maintain relationships with the current and prospective users of its products or services.
A) Enterprise resource planning
B) Customer relationship management
C) Human capital management
D) Supply chain management

Accepted Answer

Customer relationship management (CRM) encompasses the strategies, processes, and information systems that an organization uses to build and maintain relationships with the current and prospective users of its products or services. CRM includes activities such as customer data analytics, marketing automation, and customer service management.

Question 12

When compared to electronic data interchange, the use of collaborative systems with XML formats to improve visibility between partner companies in a supply chain ________.
A) requires no trust between partners
B) is more flexible
C) is difficult to create
D) requires less time to create

Accepted Answer

The use of collaborative systems with XML formats is more flexible than electronic data interchange, as it allows for easier customization and adaptation. It may also require less time to create compared to EDI. However, it still requires trust between partners and may be challenging to set up.

Question 13

An online retail website has a low rate of customer retention. Which of the following would be the most effective way to help the company increase its retention rate?
A) using uninvited pop-up chat to encourage customers to buy products
B) using a CRM system to track customer behavior when they visit the site
C) promoting the website through conventional advertising to gain visibility
D) building seamless financial workflows

Accepted Answer

Using a CRM system to track customer behavior would allow the company to gather information about their customers and analyze their behavior on the website. This would help identify patterns and reasons why customers may not be returning, allowing the company to make changes and improvements to better meet their customers' needs and increase retention. The other options, such as using pop up chat, promoting through advertising, or building financial workflows, may not directly address the root cause of the low retention rate and may not be effective in increasing customer loyalty.

Question 14

Which of the following devices receives signals from orbiting satellites that transmit time and location data?
A) electronic data interchange system
B) wireless scanner
C) global positioning systems device
D) RFID chip

Accepted Answer

A global positioning systems device receives signals from orbiting satellites that transmit time and location data. Electronic data interchange systems are used for exchanging data between different computer systems, wireless scanners are used for scanning barcodes or RFID tags, and RFID chips are used for tracking and identification purposes.

Question 15

Which of the following supply chain management software is used to manage and optimize shipping, logistics, fleet routing, and scheduling?
A) supply chain planning software
B) warehouse management software
C) transportation management software
D) global trade management software

Accepted Answer

Transportation management software is specifically designed to manage and optimize shipping, logistics, fleet routing, and scheduling, making it the best choice among the options given. Options A, B, and D are also supply chain management software, but they are not specialized in the area of transportation management.

Question 16

________ help drivers navigate while transporting materials and keep managers in touch with their transportation fleets.
A) EDI systems
B) Wireless scanners
C) GPS devices
D) RFID chips

Accepted Answer

GPS devices are designed to help drivers navigate while transporting materials and also allow managers to keep in touch with the location and progress of their transportation fleets. EDI systems, wireless scanners, and RFID chips are not specifically designed for this purpose.

Question 17

Which of the following is true regarding the use of electronic data interchange (EDI) between partner companies in a supply chain?
A) EDI often relies on private networks and proprietary software.
B) EDI takes very little time to set up.
C) EDI enables companies to easily switch partners when required.
D) EDI is more flexible than systems with machine-readable formats.

Accepted Answer

EDI often requires the use of private networks and proprietary software to ensure secure and efficient communication between partner companies. Option B is incorrect because EDI can take considerable time to set up and requires careful planning and coordination between partner companies. Option C is incorrect because EDI does not necessarily make it easier to switch partners, and changing EDI formats can be a complex process. Option D is incorrect because EDI is typically less flexible than systems with machine-readable formats such as XML or JSON.

Question 18

Which of the following is a function of warehouse management software?
A) cross-docking
B) predicting demand
C) fleet routing and scheduling
D) ensuring compliance for cross-border transactions

Accepted Answer

The answer of Which of the following is a function...

Question 19

Which of the following is a function of transportation management software?
A) fleet routing and scheduling
B) predicting demand
C) optimizing inventory
D) cross-docking

Accepted Answer

Transportation management software typically includes features for fleet routing and scheduling, allowing for the optimization of routes and more efficient use of resources. While the software may also assist with predicting demand and optimizing inventory, those are not necessarily core functions of transportation management software. Cross-docking, while related to transportation and logistics, is not typically a function of transportation management software but rather a specific strategy for warehouse management.

Question 20

Which of the following is a metric that is commonly used in CRM?
A) customer satisfaction index
B) human capital return on investment
C) turnover costs
D) demand forecast accuracy

Accepted Answer

Customer satisfaction index is a commonly used metric in CRM to measure the level of satisfaction that customers have with a company's products and services. It can help identify areas of improvement and track the effectiveness of customer service initiatives. Human capital return on investment, turnover costs, and demand forecast accuracy are not specific to CRM and may be used in other areas of business.

Quiz 5: Information Systems for the Enterprise

A bag manufacturing company had suffered financial losses due to overestimation of demand, which led to overproduction. Which of the following software can help the company prevent such situations in the future?

________ are attached to packages or crates and can transmit data as they pass by readers at seaports, railway stations, or warehouses.

________ help commercial shippers to read the barcodes on packages during transit and upload tracking number, date, time, and place to servers.

Which of the following supply chain management software is used to manage and optimize inventories, space allocation, shipments, and cross-docking? A) supply chain planning software B) transportation management software C) warehouse management software D) global trade management software

Which of the following software is used to ensure compliance for cross-border transactions for importers and exporters?

The bullwhip effect can be reduced if ________.

A disadvantage of electronic data interchange (EDI) is that it ________.

An advantage of electronic data interchange (EDI) is that it ________.

Which of the following is true regarding customer retention?

An electronic bridge between partner companies in a supply chain that is used to transmit real-time information about orders, inventories, invoices, and other data is called ________.

________ encompasses the strategies, processes, and information systems that an organization uses to build and maintain relationships with the current and prospective users of its products or services.

When compared to electronic data interchange, the use of collaborative systems with XML formats to improve visibility between partner companies in a supply chain ________.

An online retail website has a low rate of customer retention. Which of the following would be the most effective way to help the company increase its retention rate?

Which of the following devices receives signals from orbiting satellites that transmit time and location data?

Which of the following supply chain management software is used to manage and optimize shipping, logistics, fleet routing, and scheduling?

________ help drivers navigate while transporting materials and keep managers in touch with their transportation fleets.

Which of the following is true regarding the use of electronic data interchange (EDI) between partner companies in a supply chain?

Which of the following is a function of warehouse management software?

Which of the following is a function of transportation management software?

Which of the following is a metric that is commonly used in CRM?