In a balanced scorecard system, if operational efficiency was one of the critical factors, which of the following would be a relevant KPI?
A) Revenue growth
B) Production yield rate
C) Market share
D) Employee training hours

Question

Quizplus · Accepted Answer

Production yield rate is a relevant KPI for measuring operational efficiency as it indicates the ratio of good units produced to the total units produced, thereby reflecting the effectiveness of the production process. Revenue growth, market share, and employee training hours are not directly related to measuring operational efficiency.

In a Balanced Scorecard System, If Operational Efficiency Was One