Many companies use a balanced scorecard for performance evaluation. The balanced scorecard has four business perspectives, and utilizes KPIs to evaluate performance in various areas. Which of the following KPIs would relate to the internal business perspective?
A) Hours of employee training
B) Number of warranty claims
C) Percentage of market share
D) Return on investment

Question

Quizplus · Accepted Answer

The internal business perspective focuses on internal processes and operations. The number of warranty claims is a KPI that reflects the quality and efficiency of internal processes, as it indicates how well the company is producing products or services without defects.

Many Companies Use a Balanced Scorecard for Performance Evaluation