As a result of customers wanting access to the company (information, customer service)immediately, whatever their location, customer service has revolutionized service delivery by __________________.
A) Improving telephone support
B) Pushing more information through mobile communications
C) Creating effective, customer-oriented websites
D) A & B
E) A, B & C

Question

Quizplus · Accepted Answer

The question highlights the need for immediate access to information and customer service from anywhere. The best option in response to this need is to provide multiple channels for customers to communicate with the company. By improving telephone support, pushing more information through mobile communication, and creating effective, customer-oriented websites, the company can meet the customer's requirement for convenient and accessible support options. Therefore, the correct answer is E, all of the above options (A, B, & C).

As a Result of Customers Wanting Access to the Company