Customers are satisfied when the perceived service meets or exceeds their _________.
Correct Answer:
Verified
Q104: The _ approach is based on establishing
Q105: CRM is based on the philosophy that
Q106: The customer's perception of the benefits received
Q107: _ means allowing employees at the lowest
Q108: Programs that identify and provide rewards for
Q110: The _ approach encourages service providers to
Q111: The effective implementation of CRM programs requires
Q112: When retailers provide unexpected services,they build a
Q113: The set of activities and programs undertaken
Q114: Customer research in the form of comprehensive
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