The ____________ approach encourages service providers to tailor the service to meet each customer's personal needs.
Correct Answer:
Verified
Q105: CRM is based on the philosophy that
Q106: The customer's perception of the benefits received
Q107: _ means allowing employees at the lowest
Q108: Programs that identify and provide rewards for
Q109: Customers are satisfied when the perceived service
Q111: The effective implementation of CRM programs requires
Q112: When retailers provide unexpected services,they build a
Q113: The set of activities and programs undertaken
Q114: Customer research in the form of comprehensive
Q115: Customer expectations are based on a customer's
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