The 80-20 rule in the case of CRM implies that:
A) 80 percent of the buying comes from 20 percent of the vendors
B) 80 percent of the sales come from 20 percent markdowns
C) 80 percent of the customers pay with 20 percent of their income
D) 80 percent of the sales come from 20 percent of the customers
E) 80 percent of the merchandise is sold at 20 percent off

Question

Quizplus · Accepted Answer

The 80-20 rule, also known as the Pareto principle, in the case of CRM (customer relationship management) implies that 80 percent of the sales come from 20 percent of the customers. This means that businesses should focus on identifying and targeting the most valuable customers to drive sales and profitability.

The 80-20 Rule in the Case of CRM Implies That