Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved.Retailers can minimize this time by:
A) increasing the number of people the customer deals with so the customer can see how the retailer really cares about revolving his or her complaints
B) delegating all handling of complaints to store managers only
C) providing customers with clear and precise instructions
D) using company jargon when dealing with customers so customers can learn about the products that are offered
E) doing all of these

Question

Quizplus · Accepted Answer

Providing customers with clear and precise instructions can help minimize the time it takes for them to get a question answered or a problem resolved. This helps to avoid confusion and misunderstandings, which can add to the time it takes to resolve issues. Choices A, B, and D are not effective ways to minimize the time it takes to get customer questions answered or problems resolved. Increasing the number of people the customer deals with can actually add to the time it takes to resolve issues, delegating all handling of complaints to store managers only can lead to delays, and using company jargon can confuse customers further.

Customer Satisfaction Is Affected by the Amount of Time It