Customer satisfaction is affected by the amount of time it takes to get a question answered or a problem resolved.Retailers can minimize this time by:
A) reducing the number of people the customer must contact
B) listening to the customer
C) providing the customer with clear and precise instructions
D) doing all of these
E) doing none of these

Question

Quizplus · Accepted Answer

Retailers can minimize the time it takes to get a question answered or a problem resolved by implementing strategies that involve all the choices mentioned. By reducing the number of people the customer must contact, listening to the customer's grievances, and providing clear and precise instructions, retailers can ensure that customers are satisfied and their needs are met efficiently.

Customer Satisfaction Is Affected by the Amount of Time It