The balanced scorecard, also known as the triple bottom line, gives top managers a fast but comprehensive view of the organization via three indicators.

Question

Quizplus · Accepted Answer

The balanced scorecard gives top managers a fast but comprehensive view of the organization via four indicators: (1) customer satisfaction, (2) internal processes, (3) innovation and improvement activities, and (4) financial measures.

The Balanced Scorecard, Also Known as the Triple Bottom Line