The two core principles of TQM are people orientation and improvement orientation.
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Q37: Middle-level managers are responsible for operational control.
Q38: Bureaucratic control is characterized by the use
Q39: The balanced scorecard, also known as the
Q40: Management by exception is a control principle
Q41: The task of external auditors is to
Q43: The RATER scale enables customers to rate
Q44: A variable budget allows the allocation of
Q45: The practice of evaluating financial ratios to
Q46: TQM assumes that, if given empowerment, employees
Q47: An internal audit is a verification of
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