Computer information systems are helpful in the internal business perspective of the balanced scorecard.

Question

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The internal business perspective is what the company must do internally to meet its customers' expectations.These are business processes such as quality, employee skills, and productivity.Top management's judgment about key internal processes must be linked to measures of employee actions at the lower levels.Computer information systems can help, for example, in identifying late deliveries, tracing the problem to a particular plant.

Computer Information Systems Are Helpful in the Internal Business Perspective