According to your text,the ultimate goal of achieving customer satisfaction is
A)to attract new customers.
B)to increase brand recognition.
C)to widen the target market.
D)to reduce consumer complaints.
E)to promote brand loyalty.

Question

Quizplus · Accepted Answer

The ultimate goal of achieving customer satisfaction is to promote brand loyalty. When customers are satisfied with a brand, they are more likely to become loyal customers who will continue to purchase products or services from the same brand in the future. This is important because loyal customers can be a source of recurring revenue and can also serve as advocates for the brand, recommending it to others and promoting it through word-of-mouth advertising.

According to Your Text,the Ultimate Goal of Achieving Customer Satisfaction