The metric that measures the ability of the order system to react to customer orders is the
A)order cycle time.
B)accuracy rate.
C)item fill rate.
D)perfect order rate.
E)on-time delivery.

Question

Quizplus · Accepted Answer

The order cycle time measures the time it takes for an order to be placed, processed, and delivered to the customer. This metric directly reflects on the ability of the order system to react to customer orders in a timely manner. Options B, C, D, and E, while important metrics in the order fulfillment process, do not specifically measure the system's ability to react to customer orders.

The Metric That Measures the Ability of the Order System