Which measure of customer service effectiveness focuses on trends in repeat buying from current customers?
A)abandonment rates
B)customer service website experience
C)relationship surveys
D)customer loyalty
E)post-incident surveys

Question

Quizplus · Accepted Answer

Customer loyalty is the measure of customer service effectiveness that focuses on trends in repeat buying from current customers. If customers are continually purchasing and returning to a business, it shows that they are satisfied with the customer service they have received. Therefore, customer loyalty is an essential metric for assessing the success of customer service efforts.

Which Measure of Customer Service Effectiveness Focuses on Trends in Repeat