When a business allows employees to make decisions about how service is provided to customers it is practicing
A)relationship management.
B)empowerment.
C)quality control.
D)standardization.
E)employee equity.

Question

Quizplus · Accepted Answer

Allowing employees to make decisions about how service is provided to customers is known as empowerment. It gives employees a sense of ownership and can improve both employee job satisfaction and customer satisfaction. Relationship management is focused on building and maintaining strong relationships with customers. Quality control involves ensuring that products or services meet specific standards. Standardization refers to the process of creating and maintaining consistent procedures and practices. Employee equity is focused on ensuring that employees are treated fairly and equitably in the workplace.

When a Business Allows Employees to Make Decisions About How