When you use language that avoids an accusing tone,you protect your audience's pride.
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Q3: If someone has not responded to repeated
Q4: There's no reason to explain bad news
Q5: If the recipients of bad news are
Q6: Whether the decision is to use a
Q7: When using the indirect approach for a
Q9: Bad-news letters are actually quite simple to
Q10: An advantage of the direct approach for
Q11: Some people think that a poorly devised
Q12: Because negative messages can seem intensely personal
Q13: When delivering bad news you have only
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