An advantage of the direct approach for communicating bad news is that it keeps the message shorter.
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Q5: If the recipients of bad news are
Q6: Whether the decision is to use a
Q7: When using the indirect approach for a
Q8: When you use language that avoids an
Q9: Bad-news letters are actually quite simple to
Q11: Some people think that a poorly devised
Q12: Because negative messages can seem intensely personal
Q13: When delivering bad news you have only
Q14: The indirect approach actually softens the delivery
Q15: You should use the indirect approach if
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