Which of the following explains why there may be a gap between the service level targets set by the organization and the actual level of service that is delivered by front-line staff?
A)Lack of financial resources
B)Failure to select, train and reward staff properly
C)Lack of marketing research
D)All of the above

Question

Quizplus · Accepted Answer

Failure to select, train and reward staff properly can result in a gap between service level targets and actual service delivered. While lack of financial resources or marketing research can impact service delivery, they do not directly relate to the performance of front-line staff.

Which of the Following Explains Why There May Be a Gap