Which of the following best describes a level two customer bond?
A)At this level, the bond is primarily through financial incentives
B)At this level, the bond is through financial and social incentives
C)At this level, the bond is through financial, social and structural bonds
D)None of the above

Question

Quizplus · Accepted Answer

Level two customer bond includes both financial and social incentives. This means that in addition to offering discounts, promotions and other financial benefits, the business also focuses on building a personal relationship with the customer by connecting with them on a social level. This could include sending personalized messages, hosting events or providing customer support through social media.

Which of the Following Best Describes a Level Two Customer