Empathy is defined as the ability to:
A) adjust communication signals.
B) recognize and respond to buyer feedback.
C) identify and understand the other person's feelings.
D) change a person's beliefs, position, or course of action.
E) uncover customer needs by using one or more questions.

Question

Quizplus · Accepted Answer

Empathy is the ability to identify and understand the other person's feelings, ideas, and situation. Empathy is evidenced by a salesperson's display of sincerity and interest in the buyer's situation.

Empathy Is Defined as the Ability To