Question 1

After evaluation,an appropriate decision may be to
A)raise standards.
B)do nothing.
C)correct the deviation.
D)lower standards.
E)Do any of these choices

Accepted Answer

After evaluation, the appropriate decision could be any of these choices depending on the specific circumstances and outcomes of the evaluation. Raising standards might be necessary if the current standards are too low and not challenging enough, doing nothing could be the best decision if the evaluation shows that everything is on track, correcting the deviation is needed if there are discrepancies between planned and actual performance, and lowering standards might be considered if the current standards are found to be unrealistically high.

Question 2

Apple iPhones are notorious for cracked screens.When a customer brings one in to an iStore,the employee checks the customer records and may replace the screen for free.Which step in the control process does this represent?
A)Taking corrective action
B)Measuring performance
C)Comparing performance to standards
D)Establishing performance standards
E)Setting goals

Accepted Answer

Taking corrective action involves rectifying issues or deviations from the expected standard, which in this case is represented by replacing the cracked screen on an iPhone to restore it to its expected condition.

Question 3

Thousands of people audition each year to be contestants on American Idol.The audition is an example of a ____ control.
A)screening
B)preliminary
C)concurrent
D)postaction
E)feedback

Accepted Answer

The answer of Thousands of people audition each year to...

Question 4

Google partnered with Nielsen Co.to poll users about ads on Google+.Nielsen then packaged the information for advertisers.This was a response to advertiser complaints about the effectiveness of ads on the social network.This indicates that Google is placing an emphasis on ____ controls.
A)structural
B)hierarchical
C)strategic
D)managerial
E)operations

Accepted Answer

The answer of Google partnered with Nielsen Co.to poll users...

Question 5

Standards used in organizational control are most like
A)policies.
B)strategies.
C)goals.
D)rules.
E)standing plans.

Accepted Answer

Standards are used to measure progress towards achieving goals. Therefore, standards are most like goals. Policies, strategies, rules, and standing plans all contribute to achieving goals, but they are not the same as standards.

Question 6

Everyone working or volunteering for Girl Scouts has a background check before they can work with girls or handle money.What kind of operations control is this?
A)Preliminary
B)Feedback
C)Concurrent
D)Screening
E)Yes-no

Accepted Answer

The answer of Everyone working or volunteering for Girl Scouts...

Question 7

A college admissions board required students to have certain grade point averages and SAT scores to be accepted at the school.What form of operations control do these requirements represent?
A)Screening
B)Preliminary
C)Postaction
D)Cybernetic
E)Yes-no

Accepted Answer

The answer of A college admissions board required students to...

Question 8

To what part of a system are preliminary controls applied?
A)Resources
B)Transformation processes
C)Outputs
D)Feedback elements
E)Subsystems

Accepted Answer

The answer of To what part of a system are...

Question 9

Businesses that use H-form or M-form organizational design may have several ____ who are responsible for helping line managers with their control functions,for coordinating the organization's overall control system,and for gathering and assimilating relevant information.
A)ombudsmen
B)facilitators
C)change agents
D)controllers
E)control champions

Accepted Answer

The question specifically mentions "control functions" and "overall control system," which suggests that the role being described is that of a controller. Option A (ombudsmen) typically deals with resolving customer complaints, Option B (facilitators) helps with the smooth functioning of operations, Option C (change agents) assists in implementing changes, and Option E (control champions) promotes the importance of control within the organization but does not necessarily have a direct role in control functions. Therefore, the correct answer is D.

Question 10

To the extent possible,standards used for control purposes should be derived from
A)historical data.
B)time-series data.
C)external data.
D)organizational goals.
E)production indices.

Accepted Answer

Standards used for control purposes should ideally be derived from organizational goals to ensure that the control mechanisms are aligned with the objectives the organization aims to achieve. This alignment helps in effectively guiding the organization towards its strategic targets.

Question 11

The ____ at McDonald's fast-food restaurants is to fill each order within 90 seconds and to have no customer wait longer than 3.5 minutes.
A)structural goal
B)physical resource control
C)financial control
D)corrective strategy
E)control standard

Accepted Answer

The statement describes a control standard, which is a specific measure or target used to evaluate performance. In this case, the control standard is to fill each order within 90 seconds and have no customer wait longer than 3.5 minutes. This helps ensure fast and efficient service at McDonald's restaurants.

Question 12

Cody Kretsinger was charged with a computer breach at Sony Pictures Entertainment.User data was stolen.Hackers now threaten companies of all sizes and require constant security updates.This is an example of the need for ____ control.
A)financial
B)information
C)physical
D)human
E)strategic

Accepted Answer

The theft of user data from Sony Pictures Entertainment highlights the need for information security control measures. This includes securing computer systems and networks, implementing access controls, and regularly updating security protocols to prevent unauthorized access and data theft. Financial, physical, human, and strategic controls may also be necessary as part of a comprehensive security plan, but in this case, the breach and threat specifically relate to information security.

Question 13

Implementing the control process includes which of the following steps?
A)Establish standards
B)Determine the need for corrective action
C)Compare performance against standards
D)Measure performance
E)All of these choices

Accepted Answer

Implementing the control process includes all of the listed steps: establishing standards, measuring performance, comparing performance against standards, and determining the need for corrective action. Therefore, the best answer is E, "all of these choices."

Question 14

The last step in the control process is to
A)establish standards.
B)determine the need for corrective action.
C)compare performance against standards.
D)measure performance.
E)maintain the status quo.

Accepted Answer

The last step in the control process is to determine the need for corrective action. This step involves analyzing the performance data and identifying any deviations from the established standards. If there are any deviations or problems, corrective action needs to be taken to bring the performance back in line with the standards. This step is crucial for ensuring that the organization is able to achieve its goals and objectives.

Question 15

Anu is comparing the performance of her small landscaping business against the standards she established.When she has finished her comparisons,any of the following actions may be appropriate EXCEPT
A)correct deviations as required.
B)maintain the status quo.
C)increase the control standards.
D)eliminate the control if things went as planned.
E)decrease the control standards.

Accepted Answer

Eliminating the control just because things went as planned is not a advisable decision. Controls are important to maintain consistent performance and ensure that standards are met. Even if performance is meeting or exceeding standards, it is important to continue with the control measures to ensure continued success.

Question 16

Secretary of Defense,Gates,shifted the pentagon's budget from expensive,high tech weapon systems to timely,responsive systems.Small defense contractors were more responsive to the change and won more contracts.In this case ____ control helped the small companies.
A)structural
B)hierarchical
C)strategic
D)managerial
E)operations

Accepted Answer

The answer of Secretary of Defense,Gates,shifted the pentagon's budget from...

Question 17

During episodes of the Biggest Loser,contestants compete to lose weight and stay at the ranch,because someone leaves each week.This is an example of a ____ control.
A)screening
B)preliminary
C)postaction
D)cybernetic
E)yes-no

Accepted Answer

The answer of During episodes of the Biggest Loser,contestants compete...

Question 18

McDonald's fast-food restaurants aim to fill each order within 90 seconds and to have no customer wait longer than 3.5 minutes.This is derived from the company's
A)historical data.
B)time-series data.
C)external data.
D)organizational goals.
E)production indices.

Accepted Answer

The given information about McDonald's fill times and customer wait times represent their organizational goals or performance standards, which are set by the company itself. Therefore, the correct option is D) organizational goals. The other options such as historical data (A), time-series data (B), external data (C), and production indices (E) are not relevant to this scenario.

Question 19

The credit crisis and the Federal Reserve's response to it faced criticism from Congress.The Treasury Department requested a review of the central bank's structure and governance.There is now broad support for auditing the Fed using the Government Accountability Office.The change in the economic and political environment of the Fed means the Fed needs to adapt its ____ control.
A)structural
B)hierarchical
C)strategic
D)managerial
E)operations

Accepted Answer

The Fed needs to adapt its strategic control in response to the changes in the economic and political environment, such as the criticism it faced from Congress and the call for auditing its operations. This implies a need to reassess its goals, objectives, and plans to align with the changing circumstances. Structural, hierarchical, and managerial controls may also require adjustments, but they are more focused on the organization's design, reporting lines, and procedures. Operations control pertains to the daily activities and processes of the organization.

Question 20

eBay partnered with Nielsen Co.to poll users about ads on eBay.Nielsen then packaged the information for advertisers.This was a response to advertiser complaints about the effectiveness of ads on the Internet.Verifying ad effectiveness of other companies before buying ad space on eBay is a ____ control for the businesses.
A)screening
B)preliminary
C)concurrent
D)postaction
E)feedback

Accepted Answer

Preliminary control involves measures taken before a work activity begins to ensure that plans are executed properly. In this case, verifying ad effectiveness before purchasing ad space is a form of preliminary control to ensure that the advertising will be effective and meet the advertisers' needs.

Quiz 20: Basic Elements of Control

After evaluation,an appropriate decision may be to

Apple iPhones are notorious for cracked screens.When a customer brings one in to an iStore,the employee checks the customer records and may replace the screen for free.Which step in the control process does this represent?

Thousands of people audition each year to be contestants on American Idol.The audition is an example of a ____ control.

Google partnered with Nielsen Co.to poll users about ads on Google+.Nielsen then packaged the information for advertisers.This was a response to advertiser complaints about the effectiveness of ads on the social network.This indicates that Google is placing an emphasis on ____ controls.

Standards used in organizational control are most like

Everyone working or volunteering for Girl Scouts has a background check before they can work with girls or handle money.What kind of operations control is this?

A college admissions board required students to have certain grade point averages and SAT scores to be accepted at the school.What form of operations control do these requirements represent?

To what part of a system are preliminary controls applied?

Businesses that use H-form or M-form organizational design may have several ____ who are responsible for helping line managers with their control functions,for coordinating the organization's overall control system,and for gathering and assimilating relevant information.

To the extent possible,standards used for control purposes should be derived from

The ____ at McDonald's fast-food restaurants is to fill each order within 90 seconds and to have no customer wait longer than 3.5 minutes.

Cody Kretsinger was charged with a computer breach at Sony Pictures Entertainment.User data was stolen.Hackers now threaten companies of all sizes and require constant security updates.This is an example of the need for ____ control.

Implementing the control process includes which of the following steps?

The last step in the control process is to

Anu is comparing the performance of her small landscaping business against the standards she established.When she has finished her comparisons,any of the following actions may be appropriate EXCEPT

Secretary of Defense,Gates,shifted the pentagon's budget from expensive,high tech weapon systems to timely,responsive systems.Small defense contractors were more responsive to the change and won more contracts.In this case ____ control helped the small companies.

During episodes of the Biggest Loser,contestants compete to lose weight and stay at the ranch,because someone leaves each week.This is an example of a ____ control.

McDonald's fast-food restaurants aim to fill each order within 90 seconds and to have no customer wait longer than 3.5 minutes.This is derived from the company's