Question 1

The CEO retired abruptly.Her replacement will not be announced until a thorough search is completed.In the meantime,managers are playing it safe.As a result of ____,the managers are resistant to change.

Accepted Answer

The uncertainty caused by the CEO's abrupt retirement and the lack of announcement of a replacement has created a sense of ambiguity and instability among the managers. As a result, they are playing it safe and are resistant to change.

Question 2

Andrea had worked in the marketing department for 27 years.She knows the history and successes of the office better than any other employee.When change is suggested,she is reluctant because she remembers accomplishments related to the current way of doing things.As a result of ____,she is resistant to change.

Accepted Answer

Andrea's resistance to change is due to different perceptions, which stem from her extensive experience and knowledge of the department's history and successes. She values the current methods because of the accomplishments they have achieved, leading to a different view on the need for change compared to others who might not share her depth of understanding.

Question 3

The manager's role as monitor is essential to which step in the comprehensive approach to change?

Accepted Answer

The manager's role as monitor helps in recognizing the need for change by assessing the current situation and identifying the areas that need improvement.

Question 4

Managers should make changes only when they are absolutely necessary,should announce them well in advance,and should implement the changes gradually.This is referred to as

Accepted Answer

Facilitation involves making changes gradually and with advance notice to ease the transition and reduce resistance.

Question 5

____ is a method for overcoming resistance to organization change.

Accepted Answer

Force-field analysis is a method for identifying the forces that drive or resist organizational change. By analyzing these forces, organizations can develop strategies to overcome resistance and ensure successful implementation of change initiatives. This approach involves examining the current state of the organization, identifying the driving and restraining forces, and then developing a plan to reinforce the driving forces and reduce the impact of the restraining forces.

Question 6

A force-field analysis identifies

Accepted Answer

Force-field analysis is a tool used to analyze the forces for and against a proposed change in an organization. The analysis identifies the factors that facilitate or hinder organization change, providing insights into how to overcome resistance to change and reinforce the driving forces. Thus, option D is the correct choice. The other options are not related to the concept of force-field analysis.

Question 7

Which of the following statements describes a problem associated with the Lewin model of organization change?

Accepted Answer

The answer of Which of the following statements describes a...

Question 8

Many cell phone users are reluctant to change platforms because they do not want to learn a new system.Marketers could overcome this resistance with

Accepted Answer

The best choice would be education and communication as it would help the marketers to explain to the users the benefits of the new platform and provide them with the necessary information to learn the new system. This approach helps to reduce the fear of the unknown and helps the users to understand why the change is necessary.

Question 9

Desiree is reluctant to take a promotion because it involves moving.She knows little about the area she would be living in.According to the text,the most likely reason for such employee resistance to change is

Accepted Answer

The text states that Desiree is reluctant to take the promotion because she knows little about the area she would be living in, indicating uncertainty as the most likely reason for her resistance to change.

Question 10

When a board of directors chooses an internal candidate for CEO it reduces resistance to change because employees already know more about the boss.This is a form of

Accepted Answer

Choosing an internal candidate for CEO and reducing resistance to change through familiarity aligns with education and communication, as it leverages existing knowledge and relationships within the organization to facilitate a smoother transition.

Question 11

Annie is excited to move from New York to Texas.She has not been that happy in New York and sees Texas as a new start with great opportunities.She has used

Accepted Answer

Force-field analysis is a technique used to analyze the driving and restraining forces affecting change. In this case, Annie sees Texas as a driving force and her lack of happiness in New York as a restraining force. By identifying these forces, she can better understand the barriers to change and develop strategies to overcome them.

Question 12

The mobile device security market is expected to quadruple in five years.Anti-virus company Webroot is expanding its mobile device department.This organization change was an example of change in

Accepted Answer

The organization change mentioned in the statement is related to the expansion of the mobile device department at Webroot, which suggests a change in the organization's structure and design to accommodate this expansion.

Question 13

During the Lewin model's second step in the change process

Accepted Answer

During the Lewin model's second step, known as 'change' or 'transition', the change is actually implemented. This phase is where the organization moves from its current state to the desired future state.

Question 14

Which of the following is NOT a reason why employees are resistant to change?

Accepted Answer

A high level of risk propensity actually means that employees are more willing to take risks and try new things, which would make them less resistant to change. The other options (uncertainty, threatened self-interests, different perceptions, and feelings of loss) are all commonly cited reasons for employee resistance to change.

Question 15

The process by which the manager identifies and then tries to eliminate as many of the negatives¾factors that will make the job of change more difficult¾as possible is called

Accepted Answer

The process described in the question is force-field analysis, which involves identifying and evaluating the forces that are for and against the change. The manager then tries to eliminate or reduce as many of the negative or opposing forces as possible to facilitate the change process. Implementation refers to the actual execution of the change plan, while communication and education and participative development are strategies that can be used to help facilitate the change process but do not specifically refer to the process of identifying and eliminating negative factors.

Question 16

Which of the following is NOT one of the major areas in which organization change takes place?

Accepted Answer

Social responsibility is not one of the major areas in which organization change takes place. The other choices (organization structure and design, technology and operations, and people) are all major areas in which organization change takes place.

Question 17

Before he can delegate,Manuel needs to train a subordinate.But Manuel believes that he will lose too much time if he teaches the subordinate,so he keeps doing the work himself.As a result of ____,Manuel refuses to train the subordinate.

Accepted Answer

The answer of Before he can delegate,Manuel needs to train...

Question 18

Which of the following actions exemplifies the first step in the comprehensive organization change model?

Accepted Answer

The first step in the comprehensive organization change model is to gather data and identify the need for change. In this scenario, gathering employee complaints and noticing a trend is an example of this step. Setting standards, determining causes, determining techniques, and planning meetings are all steps that come after identifying the need for change.

Question 19

When managers let people who will be affected by an impending change know the reasons for the change,the ____ stage of the Lewin model of organization change has been reached.

Accepted Answer

The stage where managers let people know the reasons for the change is the unfreezing stage of the Lewin model of organization change. It involves preparing individuals and groups for the change and creating the need for change by explaining why the current situation is not working and how the proposed change can improve the situation. Therefore, the correct choice is C - unfreezing.

Question 20

Studies of the organization change process found that participation

Accepted Answer

Studies have consistently shown that participation in the change process leads to increased productivity and cooperation among employees. By involving employees in decision-making and implementation, they feel more committed to the process and are more likely to adopt changes with enthusiasm. This leads to higher levels of cooperation and productivity within the organization.

Quiz 13: Managing Organization Change and Innovation