Question 1

Imagine centuries ago,you were the manager responsible for building the roads of the Roman Empire.You only knew and used the scientific management approach.Describe how you would have motivated workers.How was productivity?

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Question 2

First,briefly trace the development of the behavioral perspective of management from its origins to the present.Then list and briefly discuss one contribution and one limitation of the behavioral perspective of management.

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Question 3

What is the difference between management science and operations management?

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Question 4

Describe the Hawthorne studies and the conclusions supported by them.

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Question 5

Choose one contemporary management challenge mentioned in the text.Describe a situation where a manager faced the challenge.Outline his/her actions.Which management theory did the manager apply?

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Question 6

The entertainment industry is part of the ____________________ economy,which relies heavily on intangible resources.

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Question 7

Briefly discuss the quantitative approach to management.Include in your answer the distinction between management science and operations management.

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Question 8

Is management more art or science? Use management history and theory to support your answer.

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Question 9

What is a universal perspective? List three examples.How does contingency perspective integrate other perspectives?

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Question 10

Special Exercises
Many of the things that happened in the following story reflect management theory at work.
Indicate the correct answer:
The Russell family replaced the roof of their home.In removing the old roof,the old shingles and nails were pushed off the roof.The debris fell around the house in the grass and landscape.Mrs.Russell told her daughters Amelia,Eleanor,and Madeline that she would pay them a quarter for every nail they picked up (A)Soldiering,Piecework Pay.
Madeline started first and had earned $6 by the time Eleanor was ready to begin.Madeline was a (B)Rate Buster,Chisler.
Eleanor complained that she could not find the nails fast enough to catch up to Madeline because Madeline had found all the easy ones.Eleanor was a (C)Rate Buster,Chisler.
Eventually the complaining wore Madeline down,and she searched for nails for Eleanor and gave them to her to cash in (D)Human Resource Management,Administrative Management.
Only when the girls had earned the same amount did Madeline again contribute to her own accumulation.Meanwhile,Amelia chose never to search for a nail (E)Theory X,Theory Y.
Instead she went and rode the tractor as Mr.Russell mowed the yard (F)Open System,Closed System.

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Many of the things that happened...

Question 11

Discuss the importance of the classical school of management and identify at least two pioneers and their major contributions.

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Question 12

Compare and contrast the approach that the proponents of scientific management take to increasing worker productivity with the approach the human relations school advocates.

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Question 13

How is a service industry like healthcare affected by globalization?

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Question 14

Put the different perspectives in the chronological order in which they were developed,oldest to most current.
a.Quantitative
b.Classical
c.Integrating
d.Behavioral

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Question 15

What advantages do students of management theory and history have over managers with only practical experience?

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Question 16

Margaret treats employees fairly by treating them differently,each according to individual needs.She understands the application of ____________________ perspective.

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Question 17

Griffin presents a way of integrating the perspectives of management.Briefly explain the advantages of using such a framework.

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Question 18

Many schools raised ____________________ objections to Anheuser-Busch's marketing beverages in college colors,because the schools feared it would appear as if the schools endorsed the product and would lead to over consumption.

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Question 19

Anheuser-Busch packaged cans in local college colors.The company was trying to take advantage of the systems concept of ____________________.

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Question 20

The failure of Lehman Brothers raised ____________________ issues about financial industry practices.

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Quiz 2: Traditional and Contemporary Issues and Challenges