Question 1

How are drawing accounts used?

Accepted Answer

With a drawing account,salespeople receive a weekly check based on the estimated annual income and commissions earned are credited against the weekly payments.

Question 2

_________ is the redesign of a job to include a greater range of tasks and responsibilities.

Accepted Answer

Intrinsic rewards are rewards employees get personally from doing their jobs well.Job enrichment is one way to provide intrinsic rewards.

Question 3

Even though Veronica has not performed well as a sales associate,she got excellent ratings on her performance appraisal because one week before she was evaluated,she made a $35,000 sale to the city water department.This is an example of _____.

Accepted Answer

When making evaluations,managers need to evaluate the employees overall performance and not let the most recent events over compensate for other lacking areas.

Question 4

A __________ is a target level used to motivate and evaluate performance.

Accepted Answer

Quotas are often used with compensation plans.

Question 5

_______________ are provided by either the employee's manager or the firm with compensation,promotion or recognition.

Accepted Answer

Extrinsic rewards are provided by an employee's manager and include recognition.

Question 6

What is a disadvantage associated with an incentive compensation plan?

Accepted Answer

Straight salary offers flexibility in job assignments and increases a retailer's fixed costs.The incentive plan does not reward employees for performing non-selling tasks.The incentive plan directly relates productivity to compensation.

Question 7

Angel's oldest associate Betty complained that she was bored and was thinking of looking for a different job.Instead of letting her go,Angel decided to utilize her life experience and asked Betty if she would be responsible for organizing departmental social events and the weekly visual displays.This suggestion,giving Betty a task she would enjoy doing,would be an example of ______.

Accepted Answer

Intrinsic rewards are rewards employees get personally from doing their jobs well.Job enrichment is one way to provide intrinsic rewards.

Question 8

The ________,now enforced by the Equal Employment Opportunity Commission (EEOC),prohibits unequal pay for men and women who perform equal work or work of comparable work.

Accepted Answer

Equal pay for equal work regardless of gender is what the Equal Pay Act supports.

Question 9

Which of the following typically determines the amount and type of compensation paid by an employer?

Accepted Answer

Typically market conditions determine the amount of compensation.

Question 10

Mercer was getting bored with his job as a sales clerk in the home department until his manager gave him responsibility for training a new salesperson in his area which he likes to do.This is an example of _______.

Accepted Answer

Intrinsic rewards are rewards employees get personally from doing their jobs well.Job enrichment is one way to provide intrinsic rewards.

Question 11

Which of the following is an example of an intrinsic reward that might be received by the leading salesperson in the retail shoe department?

Accepted Answer

Intrinsic rewards are rewards employees get personally from doing their jobs well.Job enrichment is one way to provide intrinsic rewards.The other options are extrinsic rewards.

Question 12

Who should evaluate the performance of a sales associate in the automotive department?

Accepted Answer

The employee's immediate supervisor is in the best position to evaluate an employee because of their close working relationship.

Question 13

Nick works for an electronics store.His entire compensation is based on an 8 percent commission he is paid on all the sales he makes minus merchandise returns.This is an example of a(n)________.

Accepted Answer

Incentive compensation plans reward employees on the basis of their productivity.

Question 14

A quota-bonus plan is for when ___________.

Accepted Answer

A quota-bonus plan provides sales associates with a bonus when their performance exceeds their quota.

Question 15

In order to motivate its employees,Dillards department store has set performance goals for its employees.If an employee exceeds his or her daily performance goals,he or she will receive a bonus.This compensation method is called a _____.

Accepted Answer

A quota-bonus plan provides sales associates with a bonus when their performance exceeds their quota.

Question 16

The Fair Labor Standards Act of 1938 does all of the following EXCEPT _____.

Accepted Answer

Title VII of the Civil Rights Act prohibits discrimination.

Question 17

What is the major DISADVANTAGE of a straight salary plan?

Accepted Answer

The major disadvantage of the straight salary plan is the lack of immediate incentives for employees to improve their productivity.

Question 18

Norman was recognized as the best Albertons' employee of the year.His name,along with the names of other winners,is engraved on a plaque that is prominently displayed in the store.This is an example of _____.

Accepted Answer

Extrinsic rewards are provided by an employee's manager and include recognition.

Question 19

The evaluation error made when a manager forms an overall opinion of an employee's performance and allows this opinion to influence the ratings of all other performance factors is called a/an ________.

Accepted Answer

A halo occurs when the supervisor's opinion of the employee's overall performance colors the evaluation of individual performance areas.

Question 20

What is considered the largest store operating expense?

Accepted Answer

One of the major responsibilities of a store manager is to control labor costs,which is a retailer's largest operating expense.

Quiz 16: Managing the Store

How are drawing accounts used?

_________ is the redesign of a job to include a greater range of tasks and responsibilities.

Even though Veronica has not performed well as a sales associate,she got excellent ratings on her performance appraisal because one week before she was evaluated,she made a $35,000 sale to the city water department.This is an example of _____.

A __________ is a target level used to motivate and evaluate performance.

_______________ are provided by either the employee's manager or the firm with compensation,promotion or recognition.

What is a disadvantage associated with an incentive compensation plan?

The ________,now enforced by the Equal Employment Opportunity Commission (EEOC) ,prohibits unequal pay for men and women who perform equal work or work of comparable work.

Which of the following typically determines the amount and type of compensation paid by an employer?

Mercer was getting bored with his job as a sales clerk in the home department until his manager gave him responsibility for training a new salesperson in his area which he likes to do.This is an example of _______.

Which of the following is an example of an intrinsic reward that might be received by the leading salesperson in the retail shoe department?

Who should evaluate the performance of a sales associate in the automotive department?

Nick works for an electronics store.His entire compensation is based on an 8 percent commission he is paid on all the sales he makes minus merchandise returns.This is an example of a(n) ________.

A quota-bonus plan is for when ___________.

In order to motivate its employees,Dillards department store has set performance goals for its employees.If an employee exceeds his or her daily performance goals,he or she will receive a bonus.This compensation method is called a _____.

The Fair Labor Standards Act of 1938 does all of the following EXCEPT _____.

What is the major DISADVANTAGE of a straight salary plan?

Norman was recognized as the best Albertons' employee of the year.His name,along with the names of other winners,is engraved on a plaque that is prominently displayed in the store.This is an example of _____.

The evaluation error made when a manager forms an overall opinion of an employee's performance and allows this opinion to influence the ratings of all other performance factors is called a/an ________.

What is considered the largest store operating expense?