The capability-building process:
A) is first and foremost an activity in empowering employees,putting them on a single team (or in a single department),and giving them the tools and training to perform the desired activity with a high degree of proficiency.
B) is a one-step process built around properly training and empowering employees to perform their assigned activities in a tightly prescribed manner.
C) can be a shortcut that involves weeding out underperforming employees and replacing them with people having stronger skills sets and know-how.
D) is best done by forming a new department charged with developing the desired competence or capability.
E) requires two things: (1)developing the ability to do something,however imperfectly or inefficiently,and (2)molding these efforts into an organizational ability and as experience grows and personnel perform the activity consistently well and at an acceptable cost,it is transformed into a tried-and-true competence and as they continue to polish and refine their know-how into further improvements,they then create a real competitive capability.

Question

Quizplus · Accepted Answer

The capability-building process involves developing the ability to do something and molding these efforts into an organizational ability. It is a gradual process that involves consistent performance, refinement, and improvement of skills and know-how. It is not a one-step process or a shortcut of weeding out underperforming employees. It is also not necessarily done by forming a new department, but rather by empowering and training employees to perform at a high level. Option E encompasses all of these aspects and is therefore the best choice.

The Capability-Building Process