Andrea is a technical assistant for a computer company.After listening to a customer,she asks,"What is it the software will not do?" Andrea is practicing the active listening skill of:
A) summarizing to provide an overview of what has been said.
B) listening to the customer's words from the customer's point of view.
C) asking questions to gain a more complete understanding of what the customer is trying to communicate.
D) tolerating silence to give the customer time to think.
E) none of the above.

Question

Quizplus · Accepted Answer

Andrea is asking a clarifying question to gain a better understanding of the customer's issue. This is an active listening skill that involves asking questions to obtain more information and ensure that the listener fully understands the speaker's message.

Andrea Is a Technical Assistant for a Computer Company