Which of the following is a suggestion for active listening?
A) Avoid repeating the same information.
B) Never summarize information already provided.
C) Do not embarrass the customer by rephrasing his or her comments.
D) Do not allow any moments of silence during the sales pitch.
E) None of the above.

Question

Quizplus · Accepted Answer

Active listening involves techniques like summarizing information, rephrasing comments, and allowing moments of silence to ensure understanding and engagement, which contradicts the suggestions in A, B, C, and D.

Which of the Following Is a Suggestion for Active Listening