Ursula is in the middle of a serious negotiation with her customer.She is not sure what the customer meant by his last statement.Ursula should _____ in order to verify her customer's intent.
A) start her presentation over from the beginning
B) quickly move to a trial close
C) restate the customer's comment
D) call her sales manager
E) all of the above

Question

Quizplus · Accepted Answer

Restating the customer's comment is the best option to verify the customer's intent. This shows that Ursula is actively listening to the customer and wants to make sure she understands their needs before continuing with the negotiation. Starting the presentation over or moving to a trial close may not address the customer's statement, and calling her sales manager should only be done if there is a major issue that Ursula cannot handle alone.

Ursula Is in the Middle of a Serious Negotiation with Her