In handling problems with orders, use the direct strategy if the message has some good-news elements.

Name: In handling problems with orders, use the direct strategy if the message has some good-news elements.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The direct strategy is appropriate when delivering good-news messages, including handling problems with orders that have some positive elements. This involves giving the good news first, followed by any necessary details and positive or constructive feedback.

In Handling Problems with Orders, Use the Direct Strategy If