A good technique for de-emphasizing negative news is to place it at the end of a paragraph.
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Q4: The most important part of a negative-news
Q5: You should avoid apologizing in a negative-news
Q6: We cannot allow you to return the
Q7: Ethan has already written three letters to
Q8: Although I am unable to speak to
Q10: Communication is unethical when the sender has
Q11: A goal in conveying unfavorable news in
Q12: A good way to begin a negative-news
Q13: To be actionable (likely to result in
Q14: The closing of a bad-news message should
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