You should avoid apologizing in a negative-news message because doing so admits responsibility.
Correct Answer:
Verified
Q1: An important goal when delivering negative-news messages
Q2: Because we value loyal customers like you,we
Q3: Because bad news can be difficult for
Q4: The most important part of a negative-news
Q6: We cannot allow you to return the
Q7: Ethan has already written three letters to
Q8: Although I am unable to speak to
Q9: A good technique for de-emphasizing negative news
Q10: Communication is unethical when the sender has
Q11: A goal in conveying unfavorable news in
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