Elliott has already written three letters to a customer whose account is now several months past due.His fourth letter to the customer should use a direct pattern.

Question

Quizplus · Accepted Answer

Since Elliott has already written three letters to the customer, it is appropriate to use the direct pattern in the fourth letter. The direct pattern is used in situations where the message is expected or the audience is familiar with the issue, and the writer wishes to get straight to the point without any additional explanations or build-up. In this case, the customer is already aware that their account is past due, so a direct approach is appropriate.

Elliott Has Already Written Three Letters to a Customer Whose