The face-to-face time between customer and service provider is often called the ________.Most customer judgments take place at this time.
A)Goal line stand
B)Moment of truth
C)Moment of momentum
D)Service ROI
E)None of these

Question

Quizplus · Accepted Answer

This is why the face-to-face time between customer and service provider is often called the moment of truth. Most customer judgments take place at that moment.

The Face-To-Face Time Between Customer and Service Provider Is Often