_____________ is the period during which a customer interacts in any way with a service provider.
A)Service encounter
B)Moment of truth
C)Service period
D)Service quality
E)None of these

Question

Quizplus · Accepted Answer

The playing field for service quality is the service encounter, which is the period during which a customer interacts in any way with a service provider.

_____________ Is the Period During Which a Customer Interacts in Any