___________ represents a formalization of the measurement of customer expectations of a service compared to perceptions of actual service performance.
A)Customer delight
B)Service encounter
C)Service quality
D)Service excellence
E)All of these

Question

Quizplus · Accepted Answer

Just what is service quality? In many respects, service quality represents a formalization of the measurement of customer expectations of a service compared to perceptions of actual service performance.

___________ Represents a Formalization of the Measurement of Customer Expectations