Question 1

To avoid groupthink,(1)the team should have second-chance meetings,(2)the team should invite outside experts to listen to the rationale for the team's decision and critique it,and (3)the team leader should express an opinion at the outset of the meeting to save time.Which statements are correct?
A) All three statements are correct.
B) Only statements 1 and 2 are correct.
C) Only statements 1 and 3 are correct.
D) Only statements 2 and 3 are correct.
E) Only statement 3 is correct.

Accepted Answer

Statement 1 suggests having second-chance meetings to reconsider decisions made by the team. This is a good strategy to avoid groupthink as it allows team members to rethink their decisions upon reflection and express alternative opinions. 
Statement 2 suggests inviting outside experts to critique the team's decision-making process. External experts can provide an objective perspective that can help the team avoid the biases that come with groupthink. 
Statement 3 suggests that the team leader should express an opinion at the outset of the meeting to save time. However, this strategy may contribute to the team's groupthink if other team members hesitate to contradict the leader's opinion. Therefore, it is not necessarily a good strategy to avoid groupthink.

Question 2

Your boss remarks to you that proactive leadership can avoid a situation where team members question the legitimacy of the team's direction,the leader,and the roles of other team members.How should you respond?
A) Agree
B) Disagree questioning by team members about the direction of the team is a natural phase of development.
C) There is not enough information to know how to respond.

Accepted Answer

It is important to acknowledge that questioning by team members about the direction of the team is a natural phase of development, and not necessarily a result of poor leadership. A proactive leader should welcome and encourage constructive feedback from team members, rather than trying to avoid it altogether. This fosters a culture of open communication and transparency, which ultimately strengthens the team's cohesion and effectiveness.

Question 3

If your team is moving into the storming stage,which behaviors are you most likely to see?
A) Social interaction with one another
B) Conformity to standards and expectations
C) Unconditional commitment
D) Factions forming

Accepted Answer

The storming stage is characterized by conflicts arising among team members as they start to express their individual opinions, which can lead to factions forming. Social interaction (A), conformity (B), and unconditional commitment (C) are more likely to be seen in the norming and performing stages of team development.

Question 4

Your best friend remarks that the team members in her management group are getting along great with one another,but that nothing seems to get done in meetings.Everyone seems to be waiting for someone else to take the lead,and they don't have a clear set of rules or expectations for how they should act or who should take which roles.Her group is probably in need of which group task?
A) Forming
B) Norming
C) Storming
D) Performing

Accepted Answer

The description of the team members getting along but lacking clarity on roles and expectations suggests that the team is in the norming stage. This is the stage where the team establishes norms, rules, and structures for how they work together. The team needs to establish a clear set of expectations and roles in order to move on to the performing stage.

Question 5

If your team is moving into the norming stage,which behaviors are you most likely to see?
A) Social interaction with one another
B) Development of shared standards and expectations
C) High levels of coordination
D) Factions forming

Accepted Answer

During the norming stage, team members develop shared standards and expectations, leading to more cohesive and cooperative behavior.

Question 6

In your team's meeting with your prime client,you state,"We have been trying to get that data,both Arnie and I,since last October." Your manager,George,gives you a stern look like "Don't air our dirty laundry in public." You say very little after the stare.How you behaved in the remaining part of the meeting is an example of what type of groupthink attribute?
A) Direct pressure
B) Self-censorship
C) Rationalization
D) Mind guarding

Accepted Answer

The behavior of self-censorship is demonstrated in the remaining part of the meeting by saying very little after George's stern look. The person is holding back their own opinions out of concern for disrupting group harmony or being criticized.

Question 7

If your team is moving into the forming stage,which behaviors are you most likely to see?
A) Social interaction leading to increased trust
B) Development of shared standards and expectations
C) High levels of coordination
D) Factions forming

Accepted Answer

In the forming stage, team members are just beginning to get to know each other and establish relationships. Social interaction is key in this stage, and as trust begins to develop, the team will start to move into the next stages of group development. B, C, and D are behaviors more likely to be seen in the later stages of group development.

Question 8

In your team's meeting with your prime client,you state,"We have been trying to get that data,both Arnie and I,since last October." Your manager,George,gives you a stern look like "Don't air our dirty laundry in public." You say very little after the stare.How George behaved in the meeting is an example of
A) mind guarding.
B) self-censorship.
C) direct pressure.
D) shared stereotypes.

Accepted Answer

George's stern look is an example of direct pressure, as it is a non-verbal cue to discourage you from discussing certain topics in front of the client.

Question 9

If you find yourself strenuously challenging others' point of view and identifying an external adversary for the team to enhance team cohesion and commitment,what stage of team development is your team exhibiting?
A) Forming
B) Norming
C) Storming
D) Performing

Accepted Answer

The team is exhibiting the Storming stage of team development which is characterized by conflicts, competing ideas, and power struggles as team members jockey for position and authority. The team is struggling to define roles, goals, and responsibilities which is leading to disagreements and tension among team members. This is resulting in the need for external adversaries to enhance team cohesion and commitment.

Question 10

Not wanting to make a serious judgment error,you convene a meeting of your team.In the process of discussing an issue,George,Barbara,and Dan voice agreement over alternative 1,whereas Bill and Morgan have not spoken.If you accept alternative 1,what potential mistake would you be making?
A) Illusion of unanimity
B) Direct pressure
C) Illusion of invulnerability
D) Illusion of morality

Accepted Answer

The potential mistake that would be made by accepting alternative 1, when only three out of five team members have voiced agreement, is the illusion of unanimity. This refers to the false impression that there is complete agreement or consensus among group members, when there may actually be dissenting opinions or reservations that are not being voiced or considered. In this case, the fact that Bill and Morgan have not spoken means that there may be unresolved issues or potential problems with alternative 1 that have not been fully explored or addressed. It is important to encourage all team members to speak up and provide their perspectives, in order to avoid the potential pitfalls of the illusion of unanimity.

Question 11

Which did the Xerox Corporation do when it implemented hierarchial family teams?
A) Guaranteed that the teams' past success would continue
B) Worked to minimize doubts
C) Engaged team members in teaching others
D) Put teams together in a way that would decrease divisiveness

Accepted Answer

When the Xerox Corporation implemented hierarchical family teams, they engaged team members in teaching others, which suggests that they actively encouraged knowledge sharing and collaboration among team members. There is no information in the text to suggest that Xerox guaranteed past success, worked to minimize doubts, or put teams together in a way that would decrease divisiveness.

Question 12

At what stage would "groupthink" be a hindrance to teamwork?
A) Forming
B) Norming
C) Storming
D) Performing

Accepted Answer

Groupthink is a phenomenon that occurs when a group of people are so focused on reaching a consensus that they ignore dissenting opinions and critical thinking. This can lead to poor decision-making and a lack of innovation. In the norming stage of teamwork, the team is focused on developing a shared understanding of the team's goals and values. This is a time when groupthink can be a hindrance because it can prevent the team from considering different perspectives and ideas.

Question 13

During which stage of team development do you find yourself asking these questions: Do I want to maintain my membership in the team? How will we handle dissension?
A) Forming
B) Norming
C) Storming
D) Performing

Accepted Answer

These questions are typically asked during the storming stage of team development, as conflicts and disagreements arise and members may question their commitment to the team.

Question 14

During what stage of team development is the main challenge to create a cohesive unit?
A) Forming
B) Norming
C) Storming
D) Performing

Accepted Answer

During the Norming stage of team development, the main challenge is to create a cohesive unit. This stage is characterized by team members resolving their differences, appreciating colleagues' strengths, and respecting the team's authority. They start to develop a sense of cohesion and identity as a team.

Question 15

You find that you are asking yourself the following questions: "How can I show my support to others?" and "How can I fit in?" What stage of team development are you most likely at?
A) Forming
B) Norming
C) Storming
D) Performing

Accepted Answer

The answer of You find that you are asking yourself...

Question 16

The phrase,"Do as I say,not as I do," will work for which stage of team development?
A) Forming
B) Norming
C) Storming
D) Performing
E) None of the answer choices are correct.

Accepted Answer

The phrase "Do as I say, not as I do" is not a helpful approach for any stage of team development, as it implies a lack of accountability and undermines trust and collaboration within the team. Instead, team members should strive to model the behavior they expect from others and hold themselves to the same standards they expect from their peers.

Question 17

At what stage would these behaviors be exhibited: ignoring disagreements,cooperativeness,and conformity to standards and expectations?
A) Forming
B) Norming
C) Storming
D) Performing

Accepted Answer

Ignoring disagreements, cooperativeness, and conformity to standards and expectations would be exhibited in the Norming stage of team development. This is the stage where members begin to resolve conflicts and establish common goals and norms for working together. Cooperation and adherence to group standards are key characteristics of this stage.

Question 18

At what stage does the team,rather than the leader,take responsibility for solving problems,confronting and correcting mistakes,and ensuring success?
A) Forming
B) Norming
C) Storming
D) Performing

Accepted Answer

The answer of At what stage does the team,rather than...

Question 19

Lately,as team leader,you find yourself spending time answering team members' inquiries into the way the work has been organized.What should you do?
A) Encourage these inquiries to be turned into suggestions for improvement
B) Encourage obedience to your (leader's) directions
C) Ignore these disagreements
D) Clarify goals, procedures, rules, and expectations

Accepted Answer

The answer of Lately,as team leader,you find yourself spending time...

Question 20

If your team's development was in the storming stage,which of the following behaviors would you most likely see?
A) Dependence
B) Coalitions being formed
C) Conformity to standards and expectations
D) Unconditional commitment to the team

Accepted Answer

The storming stage is characterized by conflicts and disagreements among team members as they try to establish their roles and status in the group. As a result, coalitions are often formed as team members seek support from each other to advance their agendas or ideas. The other choices (dependence, conformity, and unconditional commitment) are more likely to occur in other stages of team development.

Quiz 9: Building Effective Teams and Teamwork

To avoid groupthink,(1) the team should have second-chance meetings,(2) the team should invite outside experts to listen to the rationale for the team's decision and critique it,and (3) the team leader should express an opinion at the outset of the meeting to save time.Which statements are correct?

Your boss remarks to you that proactive leadership can avoid a situation where team members question the legitimacy of the team's direction,the leader,and the roles of other team members.How should you respond?

If your team is moving into the storming stage,which behaviors are you most likely to see?

If your team is moving into the norming stage,which behaviors are you most likely to see?

If your team is moving into the forming stage,which behaviors are you most likely to see?

If you find yourself strenuously challenging others' point of view and identifying an external adversary for the team to enhance team cohesion and commitment,what stage of team development is your team exhibiting?

Not wanting to make a serious judgment error,you convene a meeting of your team.In the process of discussing an issue,George,Barbara,and Dan voice agreement over alternative 1,whereas Bill and Morgan have not spoken.If you accept alternative 1,what potential mistake would you be making?

Which did the Xerox Corporation do when it implemented hierarchial family teams?

At what stage would "groupthink" be a hindrance to teamwork?

During which stage of team development do you find yourself asking these questions: Do I want to maintain my membership in the team? How will we handle dissension?

During what stage of team development is the main challenge to create a cohesive unit?

You find that you are asking yourself the following questions: "How can I show my support to others?" and "How can I fit in?" What stage of team development are you most likely at?

The phrase,"Do as I say,not as I do," will work for which stage of team development?

At what stage would these behaviors be exhibited: ignoring disagreements,cooperativeness,and conformity to standards and expectations?

At what stage does the team,rather than the leader,take responsibility for solving problems,confronting and correcting mistakes,and ensuring success?

Lately,as team leader,you find yourself spending time answering team members' inquiries into the way the work has been organized.What should you do?

If your team's development was in the storming stage,which of the following behaviors would you most likely see?