Tanya is an account representative for an office supply corporation who frequently provides demonstrations to business professionals.When someone complains about the company's fax machine,Tanya views the situation as an opportunity to ________.
A)determine if the prospect has the ability to pay for the machine
B)propose alternative purchases
C)revise her approach to the prospect
D)extend the presentation and answer questions

Question

Quizplus · Accepted Answer

Tanya should use the situation as an opportunity to extend the presentation and answer questions. This will allow her to address the prospect's concerns and provide additional information about the fax machine or possibly suggest alternative options. Options A and B are not appropriate as they assume the prospect is interested in purchasing a new fax machine. Option C may not be necessary if Tanya can address the prospect's concerns during the extended presentation.

Tanya Is an Account Representative for an Office Supply Corporation