Which of the following actions exhibits the positive attitude necessary to handle objections properly?
A)Treat the prospect as an adversary.
B)When you're right, don't be afraid to argue.
C)Pretend to be empathetic.
D)Answer sincerely.
E)Do all of the above.

Question

Quizplus · Accepted Answer

Answering objections sincerely shows a positive attitude of listening and understanding the prospect's concerns, which helps to build trust and rapport. Treating the prospect as an adversary, arguing, or pretending to be empathetic can come across as defensive, uncooperative, or insincere, which can further escalate objections rather than resolving them.

Which of the Following Actions Exhibits the Positive Attitude Necessary