Veronica, a Sales Manager at West Wind Apparel Company, Is

Veronica, a sales manager at West Wind Apparel Company, is reviewing the performance of her team.She observes that one of her subordinates, Melissa, has performed poorly in the last quarter.While delivering a negative performance review to her, Veronica should ensure that:

A) she sugarcoats the bad news.
B) she focuses on attitudes and intentions rather than actions and results.
C) she avoids the use of a forward-looking tone.
D) she gives Melissa an opportunity to discuss her perspectives on her poor performance.
E) she uses an accusatory or a confrontational tone.