Which of the following is relatively ineffective in softening the blow or impact of a bad-news message?
A)A direct message structure
B)A buffer statement
C)A teaser message
D)A message that expresses concern for the recipient
E)A rationale for the unfavorable decision made

Question

Quizplus · Accepted Answer

For most bad-news messages, you'll ease into the bad news and allow the affected person to prepare for the potential shock. In less-direct messages, you'll describe the rationale for the bad news first, whereas in more-direct messages, you'll give the bad news and then provide the rationale.

Which of the Following Is Relatively Ineffective in Softening the Blow