The mum effect occurs when the chain of messages within an organization is filtered at each level to leave out or inaccurately state the bad news.
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Q1: Severity relates to the probability of a
Q3: The primary benefit of using simple and
Q4: The credibility of individuals is not affected
Q5: Controllability is the degree to which the
Q6: One characteristic of high-performing organizations is that
Q7: When bad news becomes more controllable, less
Q8: In less-direct messages, the rationale for the
Q9: The immediate impacts of bad news on
Q10: According to communication specialist Dave Zielinski, openness
Q11: When delivering negative performance reviews, it is
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