Which of the following is true with regard to poka yoke?
A)It refers to mistake-proofing.
B)It was introduced by W.Edward Deming.
C)It was introduced in 2014.
D)It is applicable only in service industries.

Question

Quizplus · Accepted Answer

Poka yoke is a Japanese term that refers to mistake-proofing in a manufacturing or service delivery process. It is used to prevent errors or defects by designing processes that make it difficult to make mistakes. This helps to improve quality and reduce waste.

Option B is incorrect because Poka yoke was introduced by Shigeo Shingo, who was a Japanese industrial engineer and consultant. 
Option C is incorrect because Poka yoke was introduced in the 1960s. 
Option D is incorrect because Poka yoke is applicable in both manufacturing and service industries.

Which of the Following Is True with Regard to Poka