Which of the following is NOT one of the dimensions on which customers evaluate service quality?
A) service reliability
B) service responsiveness
C) service assurance
D) service durability
Correct Answer:
Verified
Q11: Which of the following is NOT true
Q12: The goal of managing quality in the
Q13: The Four Seasons Hotel and Toyota are
Q14: Appraisal costs are _.
A)the costs of measuring
Q15: Dimensions of tangible product quality can include
Q17: Which of the following is NOT a
Q18: Prevention costs include _.
A)costs incurred to prevent
Q19: Which of the following can result from
Q20: Which of the following terms is NOT
Q21: Which of the following is true with
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