Which of the following can result from improving quality?
A)higher customer satisfaction
B)higher costs
C)reduced compliance
D)loss of market share

Question

Quizplus · Accepted Answer

Improving quality can lead to higher customer satisfaction as customers are likely to be more satisfied with a product or service that meets their expectations and performs as intended.

Answer: B 
 While improving quality can result in higher costs initially, over time it can lead to cost savings and increased efficiency due to fewer defects, rework, and waste.

Answer: C 
 Improving quality can result in increased compliance with industry standards and regulations, ensuring that products or services meet required specifications and are safe for consumers.

Answer: D 
 Improving quality can actually lead to an increase in market share as customers may be more likely to choose a product or service that is of higher quality and performs better than competitors. Loss of market share is not a likely result of improving quality.

Which of the Following Can Result from Improving Quality