To build a total quality culture and achieve full value from the use of TQM or Six Sigma initiatives, managers can take such action steps as
A)encouraging quality-supportive behaviors on the part of employees, while empowering employees to make changes to improve quality.
B)requiring all employees to attend Six Sigma training programs and achieve "black belt" status.
C)instituting greater centralization of decision making to help enforce strict compliance with quality control policies and procedures.
D)dismissing employees that do not want to be part of an ambidextrous organization.
E)using online systems to discover and disseminate any unethical actions by employees.

Question

Quizplus · Accepted Answer

Encouraging quality-supportive behaviors and empowering employees to make changes to improve quality is an important step in building a total quality culture. Six Sigma training can be helpful, but requiring all employees to attend such training and achieve "black belt" status may not be feasible or necessary for everyone. Instituting greater centralization of decision making may actually limit employee empowerment and creativity. Dismissing employees that do not want to be part of an ambidextrous organization may not be a good solution, as diversity of perspectives can be important for quality improvement. Using online systems to discover and disseminate unethical actions is important, but it may not directly contribute to building a total quality culture.

To Build a Total Quality Culture and Achieve Full Value