For security reasons, stating that the doctor is unavailable is best used in which of the following situations?
A) When provider is called to an emergency
B) When provider is out of town
C) When provider is delayed
D) All of the above

Question

Quizplus · Accepted Answer

For security reasons, merely state that the doctor is unavailable. Stating over the telephone that the provider is out of town could lead to attempted burglary or other unauthorized intrusion on the premises. When a provider is delayed, show concern for the patient, but do not be overly apologetic, which might imply some degree of guilt. Most patients realize that a provider has certain priorities. When the provider is called to an emergency, give waiting patients an option to wait or reschedule.

For Security Reasons, Stating That the Doctor Is Unavailable Is