Explaining negative news in the body of your message
A) is always a good idea.
B) shows weakness and should be avoided.
C) confuses readers, and should not be done in most cases.
D) is required for external audiences, but never for internal.
E) is often helpful if you are writing to an important customer.

Question

Quizplus · Accepted Answer

E)If you want to preserve a long-standing relationship with an important customer,a detailed explanation could well be worth the extra effort such a message would require.In most cases,but not all,you should provide an explanation.Providing an explanation does not show weakness,should not be avoided,does not confuse readers,and is not required for certain audiences only.

Explaining Negative News in the Body of Your Message