Negative messages about business transactions should
A) confirm the customer's expectations.
B) explain how you plan to resolve the situation.
C) show the audience that whatever has happened, your company is not at fault.
D) let the audience know which of your employees caused the problem.
E) keep you and your company from being held liable-even when it means unfairly blaming another organization.

Question

Quizplus · Accepted Answer

B)When you send such messages,you have three goals: 1)modify the customer's expectations,2)explain how you plan to resolve the situation,and 3)repair whatever damage might have been done to the business relationship.You should not expect a message to keep you and your company from being held liable.Unfairly blaming another organization is unethical,and possibly illegal.

Negative Messages About Business Transactions Should