An advantage of the direct plan for communicating bad news is that it keeps the message short.
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Q8: When you use language that avoids an
Q13: You should use the indirect plan if
Q15: You would use the direct plan for
Q17: Experts advise that bad news for employees
Q17: In a bad-news message,you never give the
Q21: Use the direct plan with a bad-news
Q30: If appropriate,use the explanation section to suggest
Q33: It's best to end a bad-news message
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Q36: A good buffer begins with an apology.
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